How to Make a Claim

To make a claim under the Campbell Irvine Direct travel insurance policy you will need to complete a claim form, a copy of which can be downloaded at Claims Settlement Agencies .

Alternatively if you have any questions about making a claim please feel free to contact Claims Settlement Agencies on 01702 553 443 or by emailing them at info@csal.co.uk

Notice must be given within 45 days of the date the incident gave rise to the claim by contacting Claims Settlement Agencies and downloading a claim form.

When making your claim you will be asked to provide certain original supporting documentation as photo copies cannot be accepted. Below is a list of required documentation required in support of a claim for each section of the policy.

CANCELLATION
CURTAILMENT
MEDICAL
BAGGAGE & PERSONAL EFFECTS & MONEY
DELAYED BAGGAGE
FAILURE OF TRANSPORT CONNECTIONS IN THE UK
TRAVEL DELAY

 

CANCELLATION

  • Certificate of Insurance or other proof of payment of insurance premium.
  • Holiday Booking Invoice as issued by the booking Agent & Tour Operator (if applicable).
  • Original Receipts for any costs being claimed.
  • Medical Evidence to support details of illness or injury.
  • Death Certificate (if applicable).
  • Evidence of Hospital Admission and Discharge only applicable if the Claimant was an in-patient.
  • Original Travel Tickets (i.e. flight coupons/ferry tickets).
  • Additional Travel Tickets (if applicable).

 

CURTAILMENT

  • Certificate of Insurance or other proof of payment of insurance premium.
  • Holiday Booking Invoice as issued by the booking Agent & Tour Operator (if applicable).
  • Medical Evidence from the treating doctor abroad confirming the curtailment was medically necessary due to illness or injury whilst abroad.
  • Death Certificate and arrange for the General Practitioner of the person concerned to complete the Medical Certificate on page 3 of this claim form, due to death.
  • Medical Certificate on Page 3 of this claim form to be completed by the normal General Practitioner of the person concerned, due to injury, illness or death of a relative.
  • Documentary Evidence of the necessary reason to curtail your trip due to non medical reasons, subject to the terms and condition of you policy.
  • Details and Documents relating to original travel arrangements and any used/unused tickets or any other documentary evidence from which we can calculate your claim, which you feel is relevant.

 

MEDICAL

  • Certificate of Insurance or other proof of payment of insurance premium.
  • Holiday Booking Invoice as issued by the booking Agent & Tour Operator (if applicable).
  • Original Receipts for any costs being claimed.
  • Medical Evidence to support details of illness or injury.
  • Death Certificate (if applicable).
  • Evidence of Hospital Admission and Discharge only applicable if the Claimant was an in-patient.
  • Original Travel Tickets (i.e. flight coupons/ferry tickets).
  • Additional Travel Tickets (if applicable).

 

BAGGAGE & PERSONAL EFFECTS & MONEY

  • Certificate of Insurance or other proof of payment of insurance premium.
  • Holiday Booking Invoice as issued by the booking Agent & Tour Operator (if applicable).
  • Airline or other Tickets and Baggage Check Tags.
  • Evidence to Support Ownership of Personal Items, this should include receipts for the items but if these are not available then;
  • A certified copy of an original receipt from the supplier
  • If the item was a gift, a letter from the donor confirming the purchase details
  • Bank or Credit Card statements relating to the purchase
  • Instruction booklets or guarantee certificates
  • Photographs that may show items such as jewellery

(Please note that Estimates for replacement are regrettably not acceptable)

  • Evidence to Support Damages. Please obtain a repairers’ report of total loss or damage and current price. Please note that all salvage must be retained until the claim is concluded.
  • Evidence to Support Ownership of Money, this can include evidence of conversion e.g. bank slip or if the loss is in respect of sterling, the relevant evidence e.g. bank statement, building society passbook, showing withdrawal of funds
  • LOSS/DAMAGE REPORT from Police, Airline or other relevant party

 

DELAYED BAGGAGE

  • Certificate of Insurance or other proof of payment of insurance premium.
  • Holiday Booking Invoice as issued by the booking Agent & Tour Operator (if applicable).
  • Airline or other Tickets and Baggage Check Tags.
  • Receipts for the items being claimed or Other Evidence of Purchase.
  • Airline or other Carriers Report.
  • Proof of Date and Time Baggage was returned to you.

 

FAILURE OF TRANSPORT CONNECTIONS IN THE UK

  • Certificate of Insurance or other proof of payment of insurance premium.
  • Holiday Booking Invoice as issued by the booking Agent & Tour Operator (if applicable).
  • The Original Air Tickets.
  • The Replacement Tickets and Invoices/Receipts as appropriate to support additional costs (N.B. Your attention is drawn to the terms of the policy in this respect).
  • A Report from the Garage, AA, RAC or Equivalent, confirming the date/time of the motor accident and circumstances in which they became involved (if applicable).
  • A Letter From the Public Transport Company giving full details of the disrupted service on which you travelled (if applicable).

 

TRAVEL DELAY

  • Certificate of Insurance or other proof of payment of insurance premium.
  • Holiday Booking Invoice as issued by the booking Agent & Tour Operator (if applicable).
  • Tour Operators Cancellation Invoice (Abandonment only).
  • The Travel Tickets (i.e. Flight coupons/ferry tickets).
  • A Letter From the Airline (or other carrier e.g. Ferry Company etc) stating;
  • The official cause of the delay
  • The exact period of delay

Both are essential please.