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How to Make a Claim

To make a claim under the Campbell Irvine Direct travel insurance policy you will need to complete a claim form, a copy of which can be downloaded at Claims Settlement Agencies .

Alternatively if you have any questions about making a claim please feel free to contact Claims Settlement Agencies on 01702 553 443 or by emailing them at info@csal.co.uk

Notice must be given within 45 days of the date the incident gave rise to the claim by contacting Claims Settlement Agencies and downloading a claim form.

When making your claim you will be asked to provide certain original supporting documentation as photo copies cannot be accepted. Below is a list of required documentation required in support of a claim for each section of the policy.

CANCELLATION
  • Certificate of insurance or other proof of payment of insurance premium
  • Holiday booking invoice as issued by the booking agent & Tour operator (if applicable)
  • Original receipts for any costs being claimed
  • Medical evidence to support details of illness or injury
  • Death certificate (if applicable).
  • Evidence of hospital admission and discharge only applicable if the claimant was an inpatient
  • Original travel tickets (i.e. flight coupons/ferry tickets)
  • Additional travel tickets (if applicable)
CURTAILMENT
  • Certificate of insurance or other proof of payment of insurance premium
  • Holiday booking invoice as issued by the booking agent & Tour operator (if applicable)
  • Medical evidence from the treating doctor abroad confirming the curtailment was medically necessary due to illness or injury whilst abroad
  • Death certificate and arrange for the General Practitioner of the person concerned to complete the medical certificate on page 3 of this claim form, due to death
  • Medical certificate on page 3 of this claim form to be completed by the normal General Practitioner of the person concerned, due to injury, illness or death of a relative
MEDICAL
  • Certificate of insurance or other proof of payment of insurance premium
  • Holiday booking invoice as issued by the booking agent & Tour operator (if applicable)
  • Original receipts for any costs being claimed
  • Medical evidence to support details of illness or injury
  • Death certificate (if applicable)
  • Evidence of hospital admission and discharge only applicable if the claimant was an inpatient
  • Original travel tickets (i.e. flight coupons/ferry tickets)
  • Additional travel tickets (if applicable)
BAGGAGE & PERSONAL EFFECTS & MONEY
  • Certificate of insurance or other proof of payment of insurance premium
  • Holiday booking invoice as issued by the booking agent & Tour operator (if applicable)
  • Airline or other tickets and baggage check tags
  • Evidence to support ownership of personal items. This should include receipts for the items. If unavailable, then:
    • A certified copy of an original receipt from the supplier
    • If the item was a gift, a letter from the donor confirming the purchase details
    • Bank or credit card statements relating to the purchase
    • Instruction booklets or guarantee certificates
    • Photographs that may show items such as jewellery
  • Evidence to support damage. Please obtain a repairer's report of total loss or damage and current price. Please note that all salvage must be retained until the claim is concluded.
  • Evidence to support ownership of money. This can include evidence of conversion, e.g. bank slip or, if the loss is in respect of sterling, the relevant evidence, e.g. bank statement or building society passbook showing withdrawal of funds.
  • Loss/damage report from policy, airline, or other relevant party
DELAYED BAGGAGE
  • Certificate of insurance or other proof of payment of insurance premium
  • Holiday booking invoice as issued by the booking agent & Tour operator (if applicable)
  • Original air tickets
  • Airline or other tickets and baggage check tags
  • Receipts for the items being claimed or other evidence of purchase
  • Airline or other carrier's report
  • Proof of date and time baggage was returned to you
FAILURE OF TRANSPORT CONNECTIONS IN THE UK
  • Certificate of insurance or other proof of payment of insurance premium
  • Holiday booking invoice as issued by the booking agent & Tour operator (if applicable)
  • Original air tickets
  • The replacement tickets and invoices/receipts, as appropriate, to support additional costs
  • A report from the garage, AA, RAC, or equivalent, confirming the date/time of the motor accident and the circumstances in which they occurred
  • A letter from the public transport company giving full details of the disrupted service on which you travelled (if applicable)
TRAVEL DELAY
  • Certificate of insurance or other proof of payment of insurance premium
  • Holiday booking invoice as issued by the booking agent & Tour operator (if applicable)
  • Tour operators cancellation invoice (abandonment only)
  • Travel tickets
  • Letter from the airline, or other carrier, e.g. ferry company, stating:
    • The official cause of the delay
    • The exact period of the delay
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