How to Make a Claim
To make a claim under the Campbell Irvine Direct travel insurance policy you will need to complete a claim form, a copy of which can be downloaded at Claims Settlement Agencies .
Alternatively if you have any questions about making a claim please feel free to contact Claims Settlement Agencies on 01702 553 443 or by emailing them at info@csal.co.uk
Notice must be given within 45 days of the date the incident gave rise to the claim by contacting Claims Settlement Agencies and downloading a claim form.
When making your claim you will be asked to provide certain original supporting documentation as photo copies cannot be accepted. Below is a list of required documentation required in support of a claim for each section of the policy.
CANCELLATION
- Certificate of insurance or other proof of payment of insurance premium
- Holiday booking invoice as issued by the booking agent & Tour operator (if applicable)
- Original receipts for any costs being claimed
- Medical evidence to support details of illness or injury
- Death certificate (if applicable).
- Evidence of hospital admission and discharge only applicable if the claimant was an inpatient
- Original travel tickets (i.e. flight coupons/ferry tickets)
- Additional travel tickets (if applicable)
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